Some Health Plans and other healthcare providers may offer incentives for completing tests and screenings throughout the year. If your Health Plan or healthcare provider offers these incentives they often have a rewards card where these incentives ...
Simple HealthKit works in partnership with several healthcare providers to help provide access to care which includes at-home and in-clinic testing. Your healthcare provider has asked Simple HealthKit to send a testing kit directly to your home as a ...
Typically you should receive your testing kit roughly 1 week after you receive the first communication from Simple HealthKit that your test kit is on its way. This is usually communicated with a postcard that arrives in the mail before your kit ...
You can always reach out to customer support by phone, email or chat and they will help you or if you’re receiving texts or SMS messages from us; you can reply “STOP” to these which will stop the notifications from being sent to you. You will still ...
A: We run all direct mailings through the National Change of Address (COA) to check if someone has moved recently. If a forwarding address is found in the COA as per our policy we will mail to the new forwarding address. If you have also elected for ...
Yes, you can use our secure website https://app.simplehealthkit.com/ to log into your account and on the test result page there is an option to enter in your doctor or care provider’s email and directly and securely email your test results to them.
A: All test kits will have an expiration date attached to the testing kit. Typically it is best practice to complete the collection of your sample and ship it back to the lab shortly after you receive your kit. Please refer to the expiration date on ...
If you think you received your test in error, please don’t hesitate to reach out to your healthcare provider to ask for clarification but many tests are required to be taken more than once per year.
Once the return shipping label is scanned by the courier our system should know your kit is in transit and we should stop sending communications to you asking you to return your kit. If you believe you’re getting these communications in error or wish ...