I recently took this test at a clinic or my doctor’s office; why am I being asked to take this test again?

• Related Articles

• Can I send my test results directly to my doctor?

  Yes, you can use our secure website https://app.simplehealthkit.com/ to log into your account and on the test result page there is an option to enter in your doctor or care provider’s email and directly and securely email your test results to them.

• Do I have to take the test right away?

  All test kits have ambient temperature range limitations and an expiration date attached to the testing kit. This means that you need to keep your test kit within the temperature range listed and complete the sample collection and processing at our ...

• How long does it take to get my test results?

  Typically your test result should be processed and ready for you to view as soon as 24 hours after arriving and being accepted at our laboratory. Please note that due to holidays or other factors, some test results may take slightly longer than this. ...

• Do I have to take the test right away?

  A: All test kits will have an expiration date attached to the testing kit. Typically it is best practice to complete the collection of your sample and ship it back to the lab shortly after you receive your kit. Please refer to the expiration date on ...

• I recently moved; will I still get my test results if I elected to receive notifications by mail?

  A: We run all direct mailings through the National Change of Address (COA) to check if someone has moved recently. If a forwarding address is found in the COA as per our policy we will mail to the new forwarding address. If you have also elected for ...