When can I expect to receive my test kit after I learn that I’ve been enrolled in a testing program by my health plan provider?
Typically you should receive your testing kit roughly 1 week after you receive the first communication from Simple HealthKit that your test kit is on its way. This is usually communicated with a postcard that arrives in the mail before your kit arrives.
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How long does it take to receive my test kit?
Delivery times may vary; on average one to three days if purchasing from one of our retail partners or our own online store. Our tests are also carried at many retail stores in which case you likely can get them the same day. If you're receiving a ...
How long does it take to receive my test kit?
If you purchase directly from our online store typically kits will arrive in one to three days. If you purchased a kit from one of our retail partners or are receiving one of our kits from your Healthcare provider, delivery times may vary.
I already returned my test kit; why am I still getting asked to return a kit?
Once the return shipping label is scanned by the courier our system should know your kit is in transit and we should stop sending communications to you asking you to return your kit. If you believe you’re getting these communications in error or wish ...
Will I receive aftercare if I have abnormal or positive test results?
One of Simple HealthKit’s medical professionals will call you directly if you have an abnormal result to ensure that you have received the test result and provide guidance on next steps. Telehealth support may be available based on the type of test. ...
How do I get my test results?
You can always access your test results directly by logging into our secure online portal at https://app.simplehealthkit.com/ after you create an account and register your kit (please note if you received your test from your healthplan it’s not ...