Test Kits
What if my kit is missing something?
If you believe your kit is missing something please reach out to customer support and provide more information. Customer support will be able to help you review what should be included in your kit and if there is an issue; help you resolve it ...
What if my kit is damaged or an item within the kit is damaged?
Please reach out to customer support and provide more information. Customer support is here to help you and others like you; so any information you can provide about the condition of your kit, where it was purchased, etc will help us maintain our ...
Can I get help if English is not my primary language?
Yes, most of our test kits have both English and Spanish printed instructions included in the kit along with illustrations which show how to collect your sample and mail it back to our laboratory. If you need additional assistance please reach out to ...
What is Simple HealthKit’s policy on replacement kits?
If you believe you need a replacement kit please contact customer support (help@simplehealthkit.com) and they will help determine if we are able to offer you a replacement kit or if you will need to buy an additional kit.
Do I have to take the test right away?
All test kits have ambient temperature range limitations and an expiration date attached to the testing kit. This means that you need to keep your test kit within the temperature range listed and complete the sample collection and processing at our ...
What if I have questions about the directions; what should I do?
There are several resources you can use to help you collect your sample and mail it back to our laboratory. In each kit, we include printed instructions on how to collect and return your sample, along with diagrams showing how to complete key steps. ...
How long does it take to receive my test kit?
If you purchase directly from our online store typically kits will arrive in one to three days. If you purchased a kit from one of our retail partners or are receiving one of our kits from your Healthcare provider, delivery times may vary.