What if my kit is damaged or an item within the kit is damaged?
Please reach out to customer support and provide more information. Customer support is here to help you and others like you; so any information you can provide about the condition of your kit, where it was purchased, etc will help us maintain our high quality standards and if there is an issue; customer support will help you resolve it quickly.
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What is your return & replacement policy for test kits?
If you purchased a kit from one of our retail partners please refer to their return policy. If you received or purchased a test kit directly from Simple HealthKit: Replacements We have a 30-day replacement policy, which means you have 30 days after ...
How do I register my kit?
Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...
What if my kit is missing something?
If you believe your kit is missing something please reach out to customer support and provide more information. Customer support will be able to help you review what should be included in your kit and if there is an issue; help you resolve it ...
Where is my kit or sample?
You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...
What is included in the COVID-19 testing kit?
The COVID-19 testing kit includes: Sterile nasal swab Biohazard bag Collection tube Instruction sheet