What if my kit is missing something?

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• How do I register my kit?

  Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...

• Where is my kit or sample?

  You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...

• What is included in the COVID-19 testing kit?

  The COVID-19 testing kit includes: Sterile nasal swab Biohazard bag Collection tube Instruction sheet

• What if my kit is damaged or an item within the kit is damaged?

  Please reach out to customer support and provide more information. Customer support is here to help you and others like you; so any information you can provide about the condition of your kit, where it was purchased, etc will help us maintain our ...

• I already returned my test kit; why am I still getting asked to return a kit?

  Once the return shipping label is scanned by the courier our system should know your kit is in transit and we should stop sending communications to you asking you to return your kit. If you believe you’re getting these communications in error or wish ...