Shipping
What if I can’t find my tracking number or my kit doesn’t have one?
Please don’t hesitate to call (833-474-7745 extension # 0015), email or chat with our customer support team who can help you locate your kit and your kit tracking #.
Where is my kit or sample?
You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...
Where can I find a tracking number for my kit?
You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer ...
What if my kit’s shipping is delayed?
If you are worried if your test result will be delayed or impacted by a shipping delay please reach out to customer support who can review your specific information and provide support tailored to your specific situation.
When is the best time to mail back my kit?
Please review the return mailing instructions in your kit and to our online sample collection videos for directions on when to ship kits back during the week. Please remember to avoid shipping samples on weekends or close to holidays to avoid any ...
How long does it take to receive my test kit?
Delivery times may vary; on average one to three days if purchasing from one of our retail partners or our own online store. Our tests are also carried at many retail stores in which case you likely can get them the same day. If you're receiving a ...