What if I can’t find my tracking number or my kit doesn’t have one?

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• Where can I find a tracking number for my kit?

  You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer ...

• What if the name or date I write on my sample doesn’t match my kit registration information?

  If the information on your sample doesn’t match the information on your registered account; customer support at Simple HealthKit will reach out to you in order to confirm some details with you before we can proceed with processing your sample.

• How do I register my kit?

  Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...

• Why am I being sent this test when I didn’t directly purchase one?

  Simple HealthKit works in partnership with several healthcare providers to help provide access to care which includes at-home and in-clinic testing. Your healthcare provider has asked Simple HealthKit to send a testing kit directly to your home as a ...

• Where is my kit or sample?

  You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...