Where can I find a tracking number for my kit?
You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer service team who can help you find your tracking information for you.
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What if I can’t find my tracking number or my kit doesn’t have one?
Please don’t hesitate to call (833-474-7745 extension # 0015), email or chat with our customer support team who can help you locate your kit and your kit tracking #.
Where is my kit or sample?
You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...
How do I register my kit?
Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...
What if my kit is missing something?
If you believe your kit is missing something please reach out to customer support and provide more information. Customer support will be able to help you review what should be included in your kit and if there is an issue; help you resolve it ...
What is included in the COVID-19 testing kit?
The COVID-19 testing kit includes: Sterile nasal swab Biohazard bag Collection tube Instruction sheet