What if my kit’s shipping is delayed?

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• Where can I find a tracking number for my kit?

  You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer ...

• I already returned my test kit; why am I still getting asked to return a kit?

  Once the return shipping label is scanned by the courier our system should know your kit is in transit and we should stop sending communications to you asking you to return your kit. If you believe you’re getting these communications in error or wish ...

• When is the best time to mail back my kit?

  Please review the return mailing instructions in your kit and to our online sample collection videos for directions on when to ship kits back during the week. Please remember to avoid shipping samples on weekends or close to holidays to avoid any ...

• Why do I need to register my kit?

  Registering your kit is necessary for us to provide you with your test results. Your test results will be published on our platform and it’s how we know your email and other contact information in order to notify you when your test results are ready.

• How do I register my kit?

  Your kit should have instructions included on how to register your kit but you can also go to https://app.simplehealthkit.com/ create an account if you don’t have one already or input your email address and password. Once logged in you should see a ...