Please contact customer support. You can find our email and phone number on the test kit packaging (typically on the backside) or directly from our website here https://www.simplehealthkit.com/contact/. We will collect a little more information from ...
Our test kits are designed for easy sample collection which makes collecting your sample easy. We provide detailed instructions as well as collection instruction videos on our secure portal at https://app.simplehealthkit.com/ which will be displayed ...
Please reach out to customer support by email, phone or chat. They will ask you to provide your sample ID# and will be able to pull up more specific information regarding your test kit and provide you guidance on next steps.
Human samples (urine, blood, stool, etc) have a limited amount of time outside of the body before they change or degrade. If your sample is not able to be analyzed effectively due to a delay, your sample will not be processed and you will receive a ...
Sample stability times vary by sample collection type and by test process. If you have more specific concerns or questions please reach out to customer support who can help answer them.