What does it mean that my sample is post stability?
Human samples (urine, blood, stool, etc) have a limited amount of time outside of the body before they change or degrade. If your sample is not able to be analyzed effectively due to a delay, your sample will not be processed and you will receive a call from our customer support team explaining next steps. One of the most common reasons your sample could be delayed is due to shipping delays. Simple HealthKit is dedicated to working with our shipping couriers to make improvements to avoid interruptions or delays related to shipping.
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How long is my sample viable for before it is not usable/post stability?
Sample stability times vary by sample collection type and by test process. If you have more specific concerns or questions please reach out to customer support who can help answer them.
Where is my sample tested?
Sample analysis is performed in the Simple HealthKit laboratory. Simple HealthKit laboratory is responsible for testing all laboratory specimens received that have been collected using the SHK test kits. Simple HealthKit Laboratory is located in ...
What if my sexual wellness sample cannot be processed?
TO ENSURE YOUR SAMPLE IS PROCESSED BY THE LAB, YOU MUST: Complete and apply the sample label to the tube with your registered name, date of birth, and date of collection. Ensure that the tube is completely closed after the urine is added to the ...
Is it difficult to collect my sample at home?
Our test kits are designed for easy sample collection which makes collecting your sample easy. We provide detailed instructions as well as collection instruction videos on our secure portal at https://app.simplehealthkit.com/ which will be displayed ...
How do I return my COVID-19 Sample?
To return your sample, Place the biohazard bag in the designated collection area or hand it to a clinical coordinator who will ship or transfer your sample to the SHK lab Track your result by logging into your Simple HealthKit account