Where can I find my site code?
Your testing administrator will have all of the site codes for your organization and will let you know which one to use depending on which population you are in.
You may also reach out to us at help@simplehealthkit.com and we can provide you with the list of site codes for your organization.
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Where can I find a tracking number for my kit?
You can find the shipping tracking # for your kit by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. This will show you your tracking #. If you need any assistance please reach out to our customer ...
What if I can’t find my tracking number or my kit doesn’t have one?
Please don’t hesitate to call (833-474-7745 extension # 0015), email or chat with our customer support team who can help you locate your kit and your kit tracking #.
How much do your tests cost?
Our test costs vary by test since our costs to perform these tests are different by test. For specific test costs please refer to our online store or one of our retail partners where you can find our products.
What if I collect my sample incorrectly or it is otherwise not usable?
Please contact customer support. You can find our email and phone number on the test kit packaging (typically on the backside) or directly from our website here https://www.simplehealthkit.com/contact/. We will collect a little more information from ...
Where is my kit or sample?
You can find where your kit is by logging into https://app.simplehealthkit.com/ and clicking on the “Track your kit here” button. If you need any assistance please reach out to our customer service team who can help if you have any additional ...