How do I purchase or order a test?

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• Can I cancel my order?

  You can cancel your order if your order has not yet shipped. If you purchased a kit from one of our retail partners please refer to their order cancellation and return policies.

• What should I do if I get an abnormal or positive test result?

  Simple HealthKit or your Healthcare Provider will call you if your test result is abnormal or positive and provide you guidance on next steps. Depending on the test and state you are in; telehealth support may be available to you in order to review ...

• What is your return & replacement policy for test kits?

  If you purchased a kit from one of our retail partners please refer to their return policy. If you received or purchased a test kit directly from Simple HealthKit: Replacements We have a 30-day replacement policy, which means you have 30 days after ...

• Why am I being sent this test when I didn’t directly purchase one?

  Simple HealthKit works in partnership with several healthcare providers to help provide access to care which includes at-home and in-clinic testing. Your healthcare provider has asked Simple HealthKit to send a testing kit directly to your home as a ...

• How do I get my test results?

  You can always access your test results directly by logging into our secure online portal at https://app.simplehealthkit.com/ after you create an account and register your kit (please note if you received your test from your healthplan it’s not ...