If you believe you need a replacement kit please contact customer support (help@simplehealthkit.com) and they will help determine if we are able to offer you a replacement kit or if you will need to buy an additional kit.
Please contact customer support. You can find our email and phone number on the test kit packaging (typically on the backside) or directly from our website here https://www.simplehealthkit.com/contact/. We will collect a little more information from ...
Several factors, such as insufficient or inadequate sample collection or severe mishandling of the test kit (tube breakage or leakage), may affect results. Following the included kit instructions should prevent most use errors that may impact ...
Typically your test result should be processed and ready for you to view as soon as 24 hours after arriving and being accepted at our laboratory. Please note that due to holidays or other factors, some test results may take slightly longer than this. ...